How can we help?

Anyone aged 18 to 65 with a valid CNIC in their own name and a mobile number that uses WhatsApp. You also need a guarantor and a reference who know you.

Apply at mobilistan.pk/apply or at any Mobilistan branch or partner shop. The form takes about ten minutes. Our team then calls you on your WhatsApp number about your application.

Your original CNIC, a selfie taken in the form, your address, work and income, and your guarantor’s and reference’s details. See what to keep ready.

3, 6 or 9 months. You also choose one of three advance amounts: the bigger the advance, the smaller each monthly instalment. The Qist Calculator shows every option before you apply.

No. The total price is fixed when you accept your Sale Agreement and never goes up, not for late payment and not for any later change in our prices.

Yes. It is a Musawamah sale, not a loan: we buy and own the phone first, then sell it to you at one fixed price, with no interest and no late fee. It is certified by Al Hijrah Sharia Advisory Services. See our Sharia page.

From your JazzCash wallet with Tap to Pay at mobilistan.pk/pay, in the Mobilistan app, or through our payments helpline on 0370-8199951. See step by step.

Yes. They search with your WhatsApp number, IMEI or CNIC on mobilistan.pk/pay and pay from their own JazzCash wallet.

Yes. Payments go to the oldest month first, and once that is paid you can pay the next month straight away.

No. There is never a late fee, penalty or interest, and the price never increases.

Call 0370-8199951 with your transaction reference. Once we confirm it, we refund the extra amount or keep it for your next instalment, whichever you choose.

Please don’t pay again. Call 0370-8199951 with your JazzCash transaction ID and we will trace it.

If an instalment is still unpaid at 3 pm on the second day after its due date, after the reminders, the phone can be restricted until you pay. See what happens, day by day.

Pay the month that is due. The phone opens by itself, usually within a few minutes. There is no charge to unlock.

When you pay your last instalment. After that the phone works like any phone bought for cash.

No. It is the phone maker’s own device security, through our official partnerships with Samsung, OPPO, Infinix, TECNO, itel and Villaon. We never use it to read messages, view photos, listen to calls or see contacts.

Every phone has the manufacturer’s warranty, handled at the brand’s authorised service centre. Contact us and we will help you get it there. See our warranty page.

Tell us straight away on 0370-8199951. Your instalments continue, but we will note it on your account and help where we can.

Log in at mobilistan.pk/account with your WhatsApp number. You will see what you have paid, what is left, every instalment with its date and every payment.

Call us from your old number if you still can, or visit us with your CNIC, and we will update it.

In the MPay app go to Settings, Delete account, or contact us. Your login is deleted, but the records of your purchase and payments are kept as the law requires.

We never sell it, and we never ask for your MPIN or a verification code. Read how we handle it in our Privacy Policy.

See how to raise a complaint. We acknowledge every complaint within three working days.