BlogPaying
Missed a qist? Here is what actually happens
By the Mobilistan team
, 3 min read
No fine, and your price never goes up. What does happen, day by day, and how to get your phone open again.
Salary is late, a relative is in hospital, money is tight this month. It happens to everyone. So let’s be straight about what happens if your instalment is late.
First, what doesn’t happen: there is no late fee, and the price of your phone never goes up. The total you agreed when you bought it is the total you pay. That is part of what keeps the sale halal.
The reminders
Two days before your due date, a reminder appears on your phone. On the due date you get one on WhatsApp as well. The next day, one more on your phone.
On the third day, in the morning, you get a final message on WhatsApp and on your phone: if the month is still unpaid, the phone will be locked at 3 pm that afternoon.
At 3 pm
If the month still isn’t paid, the phone locks. When you search on mobilistan.pk/pay, you will see which month is due and how much.
Getting it open again
Pay the month that is due, from mobilistan.pk/pay, the MPay app or through our helpline. The phone unlocks by itself, usually within a few minutes. Nothing extra is added.
If more than one month is due, the phone stays locked until you are up to date. You pay them one after another, oldest first.
The best thing to do
If you know you will be late, call us before the due date on 0370-8199951. Tell us what is going on. It is always easier to sort out early than after the phone has locked. We will never threaten you or call your family to embarrass you.
Day by day
- Two days before the due date: a reminder.
- On the due date: a reminder.
- The day after: one more reminder.
- The second day after the due date, at 10 in the morning: the final notice.
- The same day at 3 pm: if the month is still unpaid, the phone may be locked.
Questions people ask
Is there a late fee if I miss a qist?
No. There is never a late fee, a penalty or any other charge, and the price of your phone never goes up.
When does the phone lock?
At 3 pm on the second day after the due date, if the month is still unpaid, and only after the reminders and a final notice that morning.
How do I get my phone open again?
Pay the month that is due on mobilistan.pk/pay, in the MPay app or through the helpline. The phone opens by itself, usually within a few minutes. Here is how to pay with JazzCash.
What if more than one month is due?
The phone stays locked until you are up to date. You pay the months one after another, oldest first.
What should I do if I know I will be late?
Call 0370-8199951 before the due date and tell us. It is always easier to sort out early.
Does the price go up if I pay late?
No. It is a sale at one fixed price, and nothing is added for delay. That is part of what keeps it halal: see is buying a phone on qist halal?
Still stuck? Call us on 0370-8199951.
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