Legal
Returns & Refunds
How cancelling an application, returning a phone and getting a refund work, for cash purchases and for riba-free instalment plans.
In short
Free to cancel before hand-over
No advance is paid until you receive your phone, so cancelling an application costs nothing.
7-day cash returns
Unopened, unused phones in their original packaging, within seven days of delivery.
Covered by warranty
Faults are handled under the manufacturer’s warranty at an authorised service centre.
A summary to help you read. The full text below is what applies.
On this page
Cancelling before you get the phone
You can cancel an instalment application at any time before the phone is handed over to you. Nothing is charged: the advance is only paid at hand-over.
To cancel, message us on WhatsApp, or tell the member of our team who calls you about your application.
Returning a cash purchase
We accept returns of phones bought for cash when all of these are true:
- You return it within seven days of delivery
- It is unopened and unused, in its original packaging with everything it came with
- It has not been activated or registered to an account
- It is not damaged
Contact us to arrange the return, or bring the phone to our outlet in Quetta. Once we have checked the phone, we refund the price you paid.
Instalment purchases
After hand-over, an instalment purchase cannot be returned.
Once you have signed your instalment agreement and received the phone, the purchase cannot be cancelled or returned, and your plan continues.
If you no longer need the phone, you can settle your balance early at any time, as set out in section 5.4 of our Terms & Conditions. Contact us for a settlement figure.
If your phone has a fault
Every phone carries the manufacturer’s warranty. Repairs and replacements under that warranty are handled by the manufacturer’s authorised service centre.
If a phone is faulty when you receive it, contact us straight away with a photo or video of the problem, and we will help you get it to the right service centre.
How refunds work
- If we cancel an order you have already paid for, for example because the phone is out of stock or we cannot verify your identity, we refund you in full.
- An accepted cash return is refunded once we have checked the phone.
- Refunds are arranged directly by our team. When we contact you, we confirm the amount and how you will receive it.
Partial, extra or duplicate payments
A partial payment is held as credit on your account and applied once the full instalment amount is available.
If you think you have paid too much or paid twice, contact us with your payment receipt and we will check your account.
Your rights
This policy forms part of our Terms & Conditions. Nothing in it limits your rights under the consumer protection laws that apply in your province.
Questions about this?
Talk to our team. Message us on WhatsApp, or call or email us.