Privacy Policy

MOBILISTAN (PRIVATE) LIMITED is a company incorporated in Pakistan under the Securities and Exchange Commission of Pakistan, CUIN 0269128, incorporated 12 September 2024. We sell mobile phones for cash and on installment.

Pakistan does not currently have a comprehensive data protection statute in force. We handle personal information in line with the Prevention of Electronic Crimes Act, 2016 (PECA), and we aim to meet the standards set out in the draft Personal Data Protection Bill so that we are ready when it is enacted.

We do not collect biometric data, and we do not access your contacts, photos or messages.

• To process your order and deliver your device
• To verify your identity before approving an installment plan
• To assess whether to approve an installment application
• To manage your installment account, calculate what is due, and record payments
• To contact you about your order, your payments, and your account, by WhatsApp, SMS or phone
• To send you one-time verification codes by WhatsApp or SMS when you sign in to the MobiPay app or confirm a transaction
• To send you payment reminders before and on an installment due date
• To operate the device management system described in section 5
• To follow up on unpaid installments and resolve overdue accounts
• To keep proper accounting records and meet our tax and legal obligations
• To detect and prevent fraud

We do not sell your personal information to anyone.

This section is important. Please read it before buying on installment.

Devices sold on installment are enrolled in a device management system before they are handed over to you. Depending on the brand of the device, this is Samsung Knox Guard, OPPO O-Guard, realme R-Guard, or the PayTrigger system used for Infinix, Tecno and itel devices.

Enrollment allows us to display payment reminders on the device and, if a payment is not received by its due date, to remotely restrict the device's use until payment is made. The device is released immediately and automatically once payment is received and confirmed.

Emergency calls remain available at all times, including while a device is restricted.

To operate this system we share the device IMEI and your payment status with the relevant device management provider. Once your final installment is paid, the device is permanently released from the system and the enrollment is removed.

Devices bought for cash are never enrolled in any device management system.

Payment processors — JazzCash, for card and mobile wallet payments. They receive the transaction amount and reference, and the information they need to process the payment.

Device management providers — Samsung Knox Guard, OPPO O-Guard, realme R-Guard, and PayTrigger (Transsion). They receive the device IMEI and your payment status, as described in section 5.

Technology providers — Google Firebase hosts our database, file storage and application infrastructure. Meta Platforms and Twilio carry our WhatsApp and SMS messages to you.

Professional advisers — our accountants and lawyers, where they need access to provide their services to us.

Legal and regulatory authorities — where we are required by law to disclose information, or where disclosure is necessary to establish or defend a legal claim.

We do not share your information with advertisers or data brokers.

Our data is held on Google Firebase infrastructure. Our primary database region is asia-south1 (Mumbai, India). Some of our service providers process data outside Pakistan. By using our services you accept that your information may be processed outside Pakistan.

We use access controls, encrypted connections and role-based permissions so that staff can only see the information their role requires. Documents you upload are stored in access-controlled storage.

No system is completely secure. We ask you to keep your account password and any OTP code private. We will never ask you for your password or an OTP code by phone, WhatsApp or email. If someone claiming to be from Mobilistan asks for these, do not provide them, and contact us at support@mobilistan.pk.

We keep records of completed sales, including installment accounts, for at least seven years after the account closes, to meet accounting and tax requirements and to be able to respond to any dispute or warranty claim.

Uploaded identity documents are kept for the life of the installment account and for seven years after it closes.

Where an installment application is declined, we keep the application record for two years.

You may ask us to:

• Provide a copy of the information we hold about you
• Correct information that is wrong or out of date
• Delete information we no longer have a legal or contractual reason to keep
• Stop sending you marketing messages

Contact support@mobilistan.pk or +92 317 8600078. We will respond within thirty days.

We cannot delete records we are required to keep for accounting, tax or legal reasons, and we cannot delete information needed to administer an installment account that is still running.

We use WhatsApp and SMS to send you one-time verification codes, order updates, payment reminders and account notices.

WhatsApp messaging requires your consent. You give this consent when you provide your WhatsApp number and accept our terms at the time of purchase or when you register in the MobiPay app.

You can withdraw your consent to WhatsApp messaging at any time by replying STOP to any message from us, by blocking our number in WhatsApp, or by contacting us at support@mobilistan.pk. If you withdraw consent, we will contact you by SMS or phone instead.

Withdrawing consent does not affect our ability to contact you about an active order or account where we need to do so.

We do not send marketing messages to numbers that have not opted in, and we do not share your number with third parties for their own marketing.

If you have bought from us and have opted in, we may send you occasional messages about offers and new products. Every marketing message includes a way to opt out. Service messages about your order, payments and account are not marketing and will continue while your account is active.

Our services are for people aged 18 and over. We do not knowingly collect information from anyone under 18. If you believe we have, contact us and we will delete it.

We may update this policy. The date at the top shows when it last changed. Material changes will be notified to you by WhatsApp or in the MobiPay app.