Terms and Conditions
Last updated: 30 August 2026
These terms govern your purchase of goods from MOBILISTAN (PRIVATE) LIMITED, whether through mobilistan.pk, the MobiPay app, or our outlet in Quetta. By placing an order you accept these terms.
1. About Us
MOBILISTAN (PRIVATE) LIMITED, incorporated in Pakistan under SECP, CUIN 0269128, incorporated 12 September 2024.
Flat No. 5, Opposite Umer Masjid, Faiz Muhammad Road, Zarghoon Town, Quetta, Balochistan, Pakistan
2. Eligibility
You must be at least 18 years old and hold a valid CNIC. Installment purchases are subject to additional approval criteria, which are explained to you before you confirm a plan.
3. Products and Prices
All devices we sell are genuine and PTA-approved unless clearly stated otherwise. Prices are in Pakistani Rupees and include applicable taxes unless stated otherwise. We may change prices at any time. The price that applies to your order is the price shown when you place it.
Product images are illustrative. Colour and finish may vary slightly.
We may decline or cancel any order, including after it is placed, where stock is unavailable, where a price has been listed in error, or where we cannot verify your identity. If we cancel an order you have paid for, we refund you in full.
4. Cash Purchases
Payment is due in full at the time of purchase or on delivery, depending on the option you select. Ownership passes to you on full payment. Devices bought for cash are not enrolled in any device management system.
5. Installment Purchases
5.1 Approval
Installment purchases are subject to approval. We may ask for your CNIC, proof of address, and other supporting documents, and we may ask for a co-signatory. The full requirements are set out in the installment agreement you sign at hand-over. We may decline any application without giving reasons.
5.2 Plan structure
Your plan sets out the advance payment, the number of monthly installments, the amount of each installment, and the due date of each. The total amount payable under an installment plan is higher than the cash price. The full breakdown is shown to you before you confirm.
The advance payment is due at the time of hand-over and counts as the first month of your plan.
5.3 Ownership
Ownership of the device passes to you when the final installment is paid in full. Until then, the device remains subject to these terms and to the device management arrangements in section 6.
5.4 Early settlement
You may settle the outstanding balance early at any time. Contact us for a settlement figure.
5.5 Cancellation within 24 hours
You may cancel an installment purchase within 24 hours of hand-over, provided the device is unused, undamaged, and returned in its original packaging with all accessories. We will refund your advance payment in full and remove the device from the device management system.
After 24 hours, or where the device has been used or damaged, an installment purchase cannot be cancelled or returned, and the plan continues in force.
6. Device Management and Remote Restriction
Read this section carefully before buying on installment.
6.1 Enrollment
Every device sold on installment is enrolled in a device management system before hand-over. Depending on the brand this is Samsung Knox Guard, OPPO O-Guard, realme R-Guard, or the PayTrigger system for Infinix, Tecno and itel devices. Enrollment is a condition of the installment sale. You consent to it when you accept the plan.
6.2 What it does
The system allows us to display payment reminders on the device and to remotely restrict the device's use if an installment is not received by its due date.
6.3 Unlocking
A restricted device is released immediately and automatically once payment is received and confirmed. There is no fee to unlock.
6.4 Emergency calls
Emergency calls remain available at all times, including while a device is restricted.
6.5 Removal
When your final installment is paid, the device is permanently released from the device management system.
6.6 Tampering
You must not attempt to remove, disable or circumvent the device management enrollment. Doing so is a breach of these terms and makes the entire outstanding balance immediately due.
7. Payments
Installments are due monthly on the date shown in your plan. You may pay by cash at our outlet, by JazzCash, or by any other method we make available.
Payments are applied to the oldest outstanding installment first.
Partial payments are held as a credit on your account and are not applied to an installment until the full installment amount is available.
8. Late Payment
If an installment is not received by its due date, the device may be restricted under section 6 until payment is made.
If an installment remains unpaid, we will contact you to arrange payment. Where an account remains unpaid over an extended period, the remaining balance may become payable in full, and we may take the steps available to us under the installment agreement you signed and under Pakistani law.
We will always contact you before taking any such step.
9. Delivery
We deliver across Pakistan and offer same-day cash on delivery within Quetta. Delivery times are estimates and are not guaranteed. Risk in the goods passes to you on delivery.
10. Warranty and Returns
Devices carry the manufacturer's warranty. Warranty claims are handled by the manufacturer's authorised service centre.
For cash purchases, we accept returns of unopened, unused devices in original packaging within seven days of delivery. Devices that have been activated, registered to an account, or physically damaged cannot be returned.
For installment purchases, the only cancellation right is the 24-hour window in section 5.5.
Nothing in these terms limits your rights under the Consumer Protection laws applicable in your province.
11. Your Responsibilities
You agree to give us accurate information, to keep your contact details up to date, to keep your account password and OTP codes private, and to tell us promptly if your device is lost or stolen.
11.1 Messaging consent
By giving us your WhatsApp number you consent to receive verification codes, order updates, payment reminders and account notices from us on WhatsApp. You can withdraw this consent at any time as described in our Privacy Policy, and we will contact you by SMS or phone instead.
12. Prohibited Use
You may not use our website or app to attempt unauthorised access, to interfere with its operation, to scrape or copy its content for commercial use, or for any unlawful purpose.
13. Intellectual Property
The Mobilistan name, logo, website and app content belong to MOBILISTAN (PRIVATE) LIMITED. You may not use them without our written permission.
14. Limitation of Liability
We are not liable for indirect or consequential loss, including loss of data, loss of profit, or loss of use, arising from your purchase or from a device being restricted under section 6 where the restriction was correctly applied.
Nothing in these terms excludes liability that cannot be excluded under Pakistani law.
15. Privacy
Our handling of your personal information is set out in our Privacy Policy, which forms part of these terms.
16. General
16.1 Entire agreement
These terms, together with your signed installment agreement where applicable, are the whole agreement between us. Nothing said to you verbally by any member of our staff adds to, varies or overrides them.
16.2 No waiver
If we do not enforce a right under these terms on one occasion, that does not mean we give up that right.
16.3 Severability
If any part of these terms is found to be invalid or unenforceable, the rest remains in force.
16.4 Assignment
We may transfer our rights and obligations under these terms to another company. You may not transfer yours without our written consent.
16.5 Force majeure
We are not liable for delay or failure to perform caused by events outside our reasonable control, including supply shortages, internet or power outages, natural disasters, and civil disturbance.
16.6 Disputes
If a dispute arises, we ask that you first contact us at support@mobilistan.pk so we can try to resolve it directly. If it cannot be resolved within thirty days, either party may pursue the matter in court.
17. Changes
We may update these terms. The date at the top shows when they last changed. The terms that apply to your purchase are those in force when you placed your order.
18. Governing Law
These terms are governed by the laws of Pakistan. The courts at Quetta, Balochistan have exclusive jurisdiction over any dispute.
19. Contact
MOBILISTAN (PRIVATE) LIMITED
Flat No. 5, Opposite Umer Masjid, Faiz Muhammad Road, Zarghoon Town, Quetta, Balochistan, Pakistan
See also our Privacy Policy.