Delivery Information

At Mobilistan, we are committed to ensuring that your orders reach you promptly and efficiently. We partner with reputable courier services to provide you with reliable delivery options. Below you’ll find details about our delivery process, partners, and policies.

1. Delivery Partners

To provide you with the best service, we work with several trusted courier partners:

TCS
Leopard
Trax
MNP
DHL

These partners are chosen for their reliability and efficiency, ensuring that your order is handled with care and delivered to you on time.

2. Delivery Time

Within Pakistan: Orders typically arrive within 2-5 business days from the date of dispatch. Delivery times may vary based on your location and the courier service used.

3. Delivery Charges

Free Delivery: Enjoy free delivery on orders over PKR 999. This applies to all orders within Pakistan.
Standard Shipping: For orders under PKR 999, standard delivery charges will apply. The cost will be calculated at checkout based on your location and the courier service selected.

4. Order Processing

Order Confirmation: Once you place an order, you will receive a confirmation email with details about your purchase and estimated delivery time.
Dispatch Notification: You will be notified via email or SMS when your order has been dispatched, along with tracking information so you can monitor your shipment’s progress.

5. Tracking Your Order

To keep track of your order:

Track Online: Use the tracking number provided in your dispatch notification to track your shipment on the courier’s website.
Contact Us: If you need assistance with tracking your order, contact our customer service team at info@mobilistan.pk or call us at +92 336 1133118.

6. Delivery Issues

If you encounter any issues with your delivery:

Delayed Delivery: While we strive to ensure timely delivery, occasional delays may occur due to unforeseen circumstances. We appreciate your patience and understanding.
Missing or Damaged Items: If your order is missing or arrives damaged, please contact us immediately. We will work with our courier partners to resolve the issue and ensure you receive your items in good condition.